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Privacy Policy

We founded HADA DECOR & CURTAIN with one principle in mind - providing an incredible shopping experience for our customers. We work hard to provide exceptional customer service and pride ourselves on never straying from our founding principles. Check out our store policies below and don’t hesitate to contact us if you have any questions or require further information.

Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party.

DISCLOSURES OF YOUR INFORMATION

HADA Curtain & Decor shares your personal data with other partners, as described in this Policy, when services are provided by partners authorized by HADA Curtain & Decor. For example, when you make an online purchase from HADA Curtain & Decor, we must share your personal data with the logistics provider to arrange shipment or a partner to provide services. In addition, we may share personal data with HADA Curtain & Decor subsidiaries.

To comply with applicable laws or respond to valid legal procedures, HADA Curtain & Decor may also disclose your personal data to law enforcement or other government agencies. If HADA Curtain & Decor is involved in a restructuring, merger & acquisition, or a bankruptcy or liquidation lawsuit in a given jurisdiction, your personal data may be disclosed in connection with the transaction. HADA Curtain & Decor may also disclose your data when appropriate. For example, to execute Terms and Conditions, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or when it is in connection with an investigation of suspected or actual illegal activity.

THIRD PARTY SITES

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

DISCLAIMERS

HADA Curtain & Decor reserves the right to change this Privacy Policy at any time by posting such change on this page. Please check back to this Privacy Policy from time to time to discover any updates to the site. https://hadacurtain.wixsite.com Privacy Policy outlined herein is not intended to and does not create any contractual or other legal right in or on behalf of any party.

CHECKING YOUR DETAILS

If you wish to verify the details you have submitted to HADA Curtain & Decor, you may contact us via e-mail. Our security procedures mean that we may request proof of identity before we reveal information. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.

COMMUNICATION & MARKETING

If you have any questions regarding HADA Curtain & Decor policies or any other comments you would like to share regarding the use of our websites, please send an email to hadacurtain@gmail.com .

Return Policy

We believe that you will be pleased with your purchase from us. However, there might be chances when you need to return goods to us. So what can we do when we meet this situation? Goods sold are not refundable.
Goods may only be exchangeable if the product received is not as ordered or the product has manufacturing defects. Please refer to the following:

  • Color Error

  • Size Error

  • Deffective and Damage

  • Wrongly Deliver Good

​We do not offer refund. Once the order is confirmed, goods are neither refundable nor exchangeable, unless the order made is out-of-stock.

Custom Made Curtain, Blinds and Wallpaper

If the purchased products are found to have size error, colour error, defect or damaged during the installation, our technician will take back the wrong or unsatisfied products with them for further verification. Once our quality control team deems the returned product faulty, we will carry out the alteration or product exchange within 6-10 days and return to the customer for installation.

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Please note, orders after confirmation are not eligible for exchange. However, if your purchased products are found to have manufacturing defects such as size error, colour error or damaged after the pick-up or delivery, please contact our Customer Careline at 03-8922 3120 in order to request for an exchange. You may show us pictures, screenshots or even videos of the incorrect or faulty items through WhatsApp at 019-2730373 together with personal details as listed below. After discussing with our customer careline, you can return in the original packages either to our HQ or deliver back to us by any courier services. All accessories and documents should be included. When we receive the returned products, we will verify the issue. Once the item is deemed faulty, we will then do alteration or exchange the product in 6-10 days.

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However, if you wish to modify the size of your customised products, you will have to pay for the alteration as well as the courier fees.

Deposit Payment

All deposit are not refundable. However, it is exchangeable with any HADA Curtain & Decor products which are lower or equal value of the deposit amount. If the exchanged product has a higher value than the deposit payment, it will require a payment for the price difference.

Refund

Refunds are accepted if items returned within 10 days of receipt (for local and international orders) and subject to below terms & conditions :
• incidental damage due to malfunctioning of the product;
• customized orders, clearance, sales items, and add on items are non-returnable and non-refunded.

Clearance Item

All CLEARANCE items are neither refundable nor exchangeable. Customer is advised to check the condition of the product prior to purchase.
For any further enquiries, you are welcome to contact our salesperson who assists you or contact our Customer Careline at 03 8922 3120, available from 10 am to 10 pm daily.

Delivery Policy

  1. All deliveries are only within Malaysia. Street names and Postcode must be correct and accurate.

  2. If the packaging seal is opened or damaged, PLEASE DO NOT accept the parcel.

  3. If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.

  4. We only use standard packaging materials for all orders.

  5. We deliver each order to one delivery address within Malaysia.

Delivery Lead Time

  1. Confirmed orders will be processed within the next one (1) business working days, excluding Saturday, Sunday & public holidays.

  2. Delivery lead time for Orders to arrive (after processing and packing) is as follows :-

    • West Malaysia : 7 - 10 business working days.*

    • Sabah & Sarawak : 10 - 14 business working days.*

    • *subject to courier service's changes.

Installation Lead Time

  1. Confirmed orders will be processed within the next one (1) business working days, excluding Saturday, Sunday & public holidays.

  2. Installation lead time for Orders to arrive (after processing and packing) is as follows :-

    • West Malaysia : 7 - 14 business working days.*

Sales, Promotions & Festives Periods

  1. During peak online sales & promotional periods, orders and deliveries may take longer time.

  2. For festive seasons, please place your order 20 (twenty) days in advance in addition to the regular lead time required.

Warranty Policy

Curtain and Curtain Track

  • Curtain : Up to 1-3 days for custom made curtains (fabric from RM30 per meter above) installed by us.

  • Curtain Track : Up to 36 months for Premium Hotel Track Set.

What is not covered under our service warranty

  1. Wear & tear of product.

  2. Damage or spoilage due to own negligence or more serious ; wreckages caused by natural disaster such as flood, thunderstorm , etc.

  3. Loss or pilferage of products.

  4. Incorrect handling or use which includes abuse.

  5. Incorrect use of cleaning agents or neglected maintenance care.

  6. Discolouration of product/s not limited to tracks, hooks, fabrics, pulleys, rail tracks , etc due to paint wearing off or electroplating peeling off.

Care and maintenance

  1. Never wash in washing machine, keep your curtain dust-free by regular gentle vacuuming with the appropriate attachment or dry cleaning service.

  2. As noted, we will service our products for free during the period, and this service is also available for a charge after the period ends.

  3. To obtain the free service under this after-sales service, please contact HADA Curtain & Decor Department at 03-8922 3120.

Term of Payment

The Buyer shall be entitled to make payment for the Goods using the various payment methods made available on the Platform. The payment methods may also be subject to the following terms:

Deposit Payment Terms

  1.  HADA Curtain & Decor requires a minimum deposit of 70% for your requested sales order to confirm your order. Meanwhile, the balance must be paid within three (3) days prior installation. We cannot guarantee your order until your payment has been received.

  2. All of the deposit paid by buyer are strictly not refundable and validity for eighteen (18) months only. However, it is exchangeable with any HADA Curtain & Decor products which are lower or equal value of the deposit amount. If the exchanged product has a higher value than the deposit payment, it will require a payment for the price difference.

  3. Surcharge fees should be applied for installation job cancellation or postpone when notice given are less than 24 hours.

  4. Any customized curtains not collected within 12 months from the Sales Order date will be forfeited.

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